This Privacy Policy explains how Flowcraft Groundworks ("we", "us", "our") collects, uses and protects personal data when you visit flowcraft.uk or contact us about our drainage, septic tank, groundworks and landscaping services in Hertfordshire, Buckinghamshire and Bedfordshire.
Who We Are
Flowcraft Groundworks is a groundworks and drainage contractor based in Hertfordshire. For any privacy queries, contact us at jamie@flowcraft.uk or on 07908 899417.
What Data We Collect
- Contact details you provide (name, email, phone, property address, project details).
- Photos or documents you send us via WhatsApp, email or our contact form.
- Technical data such as IP address, browser type and pages visited, collected through standard server logs.
How We Use Your Data
- To respond to enquiries and arrange site visits.
- To prepare quotes and deliver the services you request.
- To meet legal, regulatory and Building Control obligations.
- To improve our website and services.
Lawful Basis
We rely on your consent when you contact us, and on legitimate interests and contractual necessity when delivering a project you have engaged us for.
Sharing Your Data
We do not sell your data. We may share it with trusted suppliers, sub-contractors, Building Control bodies or the Environment Agency where required to deliver your project or meet legal duties.
Data Retention
Enquiry data is kept for up to 24 months. Project records and invoices are retained for at least 6 years to meet HMRC and warranty requirements.
Your Rights (UK GDPR)
You have the right to access, correct, delete or restrict the use of your personal data, and to object to its processing. To exercise any of these rights, email jamie@flowcraft.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.
Security
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure.
Changes
We may update this policy from time to time. The "last updated" date above will always reflect the latest version.